ESIM FAQS

An eSIM is a digital SIM that is downloaded into your device by the UScellular network. Once it has been downloaded and activated, it allows your device to connect to the UScellular network just like a traditional plastic SIM card.

eSims are fast, simple and you can activate your device without waiting for a physical SIM card. Plus, it's more secure and never stores any of your personal information. As there is no tiny SIM card to insert in your device, it's also much easier to use an eSIM. And you won't lose it, so no lost SIM cards to replace. The use of eSIM is environmentally friendly as it eliminates plastic SIM card waste.

We make it simple. To activate your UScellular plan with an eSIM on your smartphone, you'll need:

• A data connection (Wi-Fi or a cellular connection).
• A UScellular eSIM profile reserved for your device.

Go to our Device Activation page and follow the instructions.
Note: iPhone 14 models that are eSIM only can activate without Wi-Fi.

Take your pick. You can get a UScellular eSIM profile by:

• Subscribing to UScellular service at uscellular.com/byod.

• Visiting a UScellular store to subscribe to a new UScellular service plan.

• Transferring your existing UScellular plan from one iPhone to another iPhone.

Please follow the steps outlined in the Apple support article "About eSIM on iPhone".
Note: Your old iPhone and your new iPhone must both be eSIM-capable, but your current UScellular plan can be active on the previous iPhone's SIM card or eSIM.

If you delete your eSIM, your cellular plan has not been cancelled. Please Contact Us to get a replacement eSIM or to cancel your service.

For information about UScellular’s device locking policy, please visit uscellular.com/legal/mobile-wireless-device-unlocking.

If your device with an active eSIM is lost or stolen, please Contact Us so that your device can be flagged as lost/stolen.

Please visit uscellular.com/plans/international-global-roaming for more information about UScellular’s international travel phone plans.

Please visit our Bring Your Own Device page to subscribe to UScellular service using eSIM. Monthly UScellular prepaid service paid plans are available for short-term visits to the U.S.

If you have service with a carrier outside of the United States, please check with your carrier to confirm that your device is unlocked. Please also remember not to discard your existing SIM card or eSIM if you intend to maintain service with your carrier when you return home.